Privacy policy

Last updated: 5 October 2026

This policy explains how UPHORIA ("we", "us") collects, uses and shares your personal information when you visit uphoriaclo.com, buy from us or contact us. We are the data controller of your personal information.

Information we collect

  • Contact and order details: your name, email address, phone number, billing and delivery addresses, and order history.
  • Account details: login and security information if you create an account.
  • Customer support: anything you include when you contact us.
  • Usage data: information about your device, browser, IP address and how you use our website, collected through cookies and similar technologies.
  • From third parties: information from Shopify, our payment processors (who handle your card details securely; we never see them in full) and advertising and analytics partners.

How we use it

  • To fulfil your orders: processing payments, delivering your order, handling returns and exchanges, and sending order and account updates.
  • Marketing: sending you emails or texts you have signed up for, and showing you relevant adverts. You can unsubscribe at any time using the link in our emails.
  • Security: detecting and preventing fraud and misuse.
  • Customer service and improvements: answering your questions and improving our website and products.

Our legal bases are performing our contract with you, our legitimate interests in running and promoting our business, your consent where required, and complying with the law.

Cookies

We use cookies to run our website, remember your preferences, understand how the site is used, and support advertising. You can block or delete cookies in your browser settings, though some features may not work properly. For details of the cookies Shopify uses, see shopify.com/legal/cookies.

We recognise the Global Privacy Control (GPC) signal. If your browser sends it, we treat it as a request to opt out of sharing your information for targeted advertising.

Who we share it with

  • Service providers who help us run our business, such as Shopify, payment processors, delivery companies, customer support, email and analytics tools.
  • Advertising and marketing partners, to show you relevant ads. This may count as "selling" or "sharing" personal information under some laws, and you can opt out at any time.
  • Authorities or others where required by law, to protect our rights, or as part of a business sale or restructure.

We do not use sensitive personal information without your consent.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to restrict or object to how we use it, to withdraw consent, and to opt out of targeted advertising. To make a request, email info@uphoriaclo.com. We may need to verify your identity first. We will not treat you differently for exercising your rights.

Keeping your information

We keep your information only for as long as we need it to provide our services, meet legal and accounting requirements, and resolve disputes. We take reasonable steps to keep it secure, but no method of transmission or storage is completely secure.

International transfers

Your information may be processed outside the UK or EEA by us or our service providers. Where this happens, we use recognised safeguards such as the European Commission's Standard Contractual Clauses or the UK equivalent.

Children

Our website is not intended for children and we do not knowingly collect their personal information. If you believe a child has given us their information, contact us and we will delete it.

Third-party websites

Links to other websites or social platforms are covered by their own privacy policies, not this one.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact and complaints

For any questions or requests, email info@uphoriaclo.com

If you are unhappy with how we handle your information, you can complain to the UK Information Commissioner's Office (ico.org.uk) or, in the EEA, your local data protection authority.