Refund policy

This policy applies to all UPHORIA orders and does not affect your statutory rights.

How to start a return

Start your return through our Returns Hub within 14 days of delivery. Returns sent without going through the Returns Hub may not be accepted.

Normal items

Normal items can be returned within 14 days of delivery for a size exchange (subject to availability) or store credit. Store credit does not expire.

UK and EU customers can also cancel within 14 days of delivery for a refund to the original payment method.

Sale items

Items marked as discounted are eligible for exchange or store credit only, unless you are legally entitled to a refund. Items marked Final Sale cannot be returned or exchanged.

Return conditions

  • Unworn, unwashed and unused, with no marks, odours or signs of wear.
  • Returned with all original tags and packaging.

Items that don't meet these conditions may be refused a refund.

Return postage

Return postage is paid by the customer unless the item is faulty or incorrect. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Faulty or incorrect items

If your item arrives faulty, damaged, incorrect or not as described, email info@uphoriaclo.com with your order number and photos and we'll put it right with a replacement, repair or refund.

Made-to-order items

Some items, such as custom-number pieces, are made to order for you. These can't be cancelled, returned or exchanged for change of mind or wrong size, unless they arrive faulty, damaged or incorrect.