Terms of service

These terms apply to your use of uphoriaclo.com and any purchase you make from UPHORIA. By using our website or placing an order, you agree to them. They do not affect your statutory rights as a consumer.

About us

This website is operated by UPHORIA. You can contact us at info@uphoriaclo.com. Our store is hosted on Shopify.

Using our website

  • You must be at least 18, or have the consent of a parent or guardian, to place an order.
  • You must not use our website for any unlawful purpose, to infringe our or anyone else's intellectual property, or to upload viruses or harmful code.
  • All content on this website, including images, designs, logos and text, belongs to UPHORIA and may not be copied or reused without our written permission.

Products and pricing

  • We do our best to show our products, colours and sizing accurately, but colours may vary slightly between screens.
  • Prices are shown in your local currency and include taxes and duties where stated at checkout. Prices and availability may change without notice.
  • If a product is listed at an incorrect price due to an error, we may cancel the order and refund you in full.

Orders

  • Your order is an offer to buy. A contract is formed when we confirm that your order has been dispatched.
  • We may refuse or cancel an order, for example if an item is out of stock, there is a pricing error, or we suspect fraud. If we cancel, you will receive a full refund.
  • Please make sure your contact, billing and delivery details are correct and up to date.

Payment

Payment is taken when you place your order. All payments are processed securely by our payment providers; we never see or store your full card details.

Delivery

Delivery times and costs are set out in our Shipping Policy. Delivery times are estimates and may be affected by delays outside our control.

Returns and refunds

Returns, exchanges and refunds are covered by our Refund Policy.

Reviews and feedback

If you send us comments, reviews or ideas, you agree that we may use them without payment. You must not submit anything unlawful, offensive or misleading, or that infringes someone else's rights.

Third-party links and tools

Our website may link to or use third-party services. We are not responsible for their content, policies or practices.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or your statutory rights in relation to faulty or misdescribed goods.

Privacy

How we use your personal information is explained in our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The version shown on this page when you place your order will apply to that order.

Governing law

These terms are governed by the laws of England and Wales. If you live elsewhere in the UK or in the EU, you may also have the protection of the mandatory laws of your country of residence and may bring proceedings there.

Contact

Questions about these terms? Email info@uphoriaclo.com.